Refund Policy

This Refund Policy explains when PNW Coatings will refund money paid for epoxy flooring work. Consultations to look at the floor and quote the job are typically free.

1. Before work starts

If you cancel a booked install before we arrive to grind, deposits are refundable minus any materials already ordered for your job.

2. After Day 1 begins

Once grinding, repair, or coating has started, the job is not refundable except where Washington or Idaho law requires it. Materials and labor already used cannot be returned.

3. Weather & access

If we cannot start because the space is not available, vehicles were not moved, or conditions make the install unsafe, we will reschedule. A missed window caused by the site not being ready may be treated as a late cancel under section 1.

4. How to request a refund

Use the contact form on this website. Include your name, the property address, and a short description of the issue. We will review it promptly.

5. How refunds are paid

• Approved refunds go back to the original payment method
• Bank or processor fees, if any, are outside our control

6. Limitation

Refunds are limited to amounts paid to PNW Coatings for the job. We are not responsible for indirect or consequential losses.